FAQs

1. How do I complete an order?
Add desired items to your cart and complete the checkout process with your payment and shipping details.

2. Which payment options are accepted?
Credit/debit cards including Visa, Mastercard, and American Express.

3. Is my payment information secure?
Yes, all payments are protected with advanced SSL encryption.

4. Can I track my shipment?
Yes, tracking information is provided via email once your order is shipped.

5. How long will shipping take?
Processing takes 1–3 business days, with delivery typically 8–25 business days.

6. Do you ship internationally?
Yes, we ship to most countries worldwide.

7. What is your return window?
30 days from delivery for items in original condition and packaging.

8. How can I request a return?
Contact service@thedenimtears.us before returning any items.

9. What if I receive a damaged or incorrect item?
We will replace it at no extra cost; contact us immediately.

10. Can I change my order after it’s placed?
Changes are only possible before processing begins. Contact us as soon as possible.

11. Are taxes included in the product price?
Applicable taxes will be calculated at checkout.

12. How do I unsubscribe from marketing emails?
Follow the unsubscribe link in any email we send.

13. Can I order as a guest without creating an account?
Yes, you can checkout as a guest.

14. Do you offer gift cards?
Yes, digital gift cards are available on our website.

15. How do I contact support?
Email service@thedenimtears.us with any inquiries.